Henri — Support

Last updated: 14 September 2026

Henri helps you analyse restaurant wine lists to find good value, learn about the wines on offer, and choose what to order. If you need help, this page is the place to start.

Contact us

Questions, bug reports, feature requests, or anything else — email support@henri.wine and we will get back to you. Please include the email address tied to your Henri account and a brief description of what you were trying to do.

Getting Started

What is Henri?

Henri scores every wine on a restaurant's list for value, quality, and drinking readiness — so you can order confidently at the table, or choose a restaurant based on what's actually on their wine list.

How do I create an account?

Tap "Get Started" on the welcome screen and register with a username, email address, and password. We'll email you a 6-digit code to verify your address — enter it in the app to start analysing. You can resend the code, or fix a mistyped email, right from the verification screen.

Why do I need to verify my email?

Verifying your email keeps Henri's early-access community genuine and protects the free allowance everyone shares. After you register we send a 6-digit code to your address; enter it once and you're set. Until you verify, you can sign in and look around, but analysing and importing are paused. If the code doesn't arrive, check your spam folder or tap "Resend code".

Where do I start?

The Home screen gives you two ways in. "Find a restaurant list" lets you discover venues by city, region, varietal, or wine type — useful when you haven't picked a place yet. "Import restaurant wine list" is the path when you're at (or heading to) a specific restaurant and want their list scored. (Private lists — for valuing your own cellar, retailer offers, or auction lots — are coming to Henri's paid plans.) Once you have a list, the bottom tabs (Home, Wine Lists, Compare, Settings) take you back to anything you've already saved.

What's "My usual" on the Home screen?

During onboarding Henri asks what you typically order — region, style, varietal, price range. Your answers become a saved preset called "My usual" and power the "Great value near you" card on the Home screen, which surfaces a strong-value bottle matching your taste from the restaurants you can reach today. You can edit "My usual" anytime from Settings → Saved Filters.

Is Henri free? What are the usage limits?

Henri is free during early access. Each account gets a monthly allowance on a rolling 30-day cycle: 100 wines analysed and 10 imports. The wine limit counts wines, not analyses — analysing a 40-bottle list uses about 40.

Re-analysing wines you've already scored is free: changing the scoring weights, decant time, or the dish you're pairing doesn't use any more of your allowance. Only analysing new wines, and importing new lists, count.

Your usage and reset date are shown on the Home screen under "Free during early access". If you hit a limit it resets at the end of your 30-day cycle — or email support@henri.wine. We'll give you notice before any paid plans launch.

Is my data private?

Your account details and analysis history are private to your account. Restaurant wine lists you upload are shared with other users of the same Henri instance. Private lists — visible only to you — are coming to Henri's paid plans.

Is there a step-by-step walkthrough?

Yes. Tap the ? icon on any screen → Help & FAQ → Visual guides. Two guides with real screenshots — one for importing a wine list, one for analysing.

Uploading Wine Lists

What upload methods are supported?

Four methods, all from the Import sheet. Photo — point your camera at the menu and Henri reads it with OCR; you can attach multiple pages in one session. Document — upload a PDF, Excel spreadsheet, or Word file directly. Website URL — paste a link to a restaurant's online wine list and Henri fetches and parses it. Text — type or paste wine names and prices yourself.

How does photo scanning work?

Take one or more photos of the wine list pages and upload them in sequence. Henri keeps an active scan session open for three hours so your photos merge automatically — just keep uploading pages and everything is combined into a single list. Duplicates are detected and skipped.

How do I find a restaurant that's already in Henri?

Tap "Find a restaurant list" on the Home screen. The Find sheet lets you search by city, filter by region, wine type, varietal, style, or price, and rank by Selection, Markup, or Quality. Restaurants already in Henri's database show their existing analyses so you don't have to re-import their list.

What happens when I upload a URL I've imported before?

Henri compares the new content against the existing list. If the page has changed — wines added, removed, or repriced — you'll see a summary of exactly what changed and can choose to replace the old list or keep both.

What is a partial PDF?

Some PDF wine lists are very long and can only be processed in sections. If Henri detects this, the list is marked as partial so you know the analysis may not cover the full menu. You can upload additional pages to complete it.

What is the difference between a Restaurant list and a Private list?

Restaurant lists are attached to a specific venue and visible to all users — anyone can search, analyse, or compare them. Private lists are visible only to you — for valuing wines outside a restaurant menu, like your own cellar, a retailer's offer, or an auction lot. Private lists are a paid-plan feature coming soon; during early access, Henri focuses on restaurant lists.

Analysing Wine Lists

How do I analyse a wine list?

There are two ways. Analyse by filters — narrow a list by type, region, price, vintage, or wine style, then score every bottle that matches. Or analyse a selection — hand-pick specific bottles and score just those. Both paths land on Henri's Picks — a curated handful of standout bottles for different occasions — with the Ranked tab (every analysed wine, best first, searchable) alongside.

What is on the Henri's Picks tab?

Henri's Picks surfaces a few standout bottles, each chosen for a different reason: Best Value (the best deal in your price range, with a cheaper and a dearer bottle that drink better listed under it), Splurge (the finest wine on the list), and Wine Adventure (an off-the-beaten-path discovery worth trying). Set a dish (see Food Pairing) and a Best Food Match pick is added on top. Tap any pick to see Henri's Take, plus producer, appellation, and pairing context.

What is "Henri's Take"?

Every pick on the Picks tab carries a short note from Henri — a first-person verdict explaining why this bottle made the cut for that category (best value, splurge, food match, or wine adventure). It's a quick, sommelier-style read on the wine's character and why it suits the moment.

What is the Ranked tab?

Ranked lists every analysed wine by its overall score — your weighted blend of Value, Quality, and Readiness — best first, so you can see the strongest bottles at a glance. By default it shows wines whose quality and price were actually observed (a critic scored them, and the retail price came from the market rather than an estimate); open Hide to include the rest. Search it to find a specific bottle, or sort by price, markup or name.

What do the coloured dots / wine styles mean?

Every wine is sorted into one of 12 style buckets by how it tastes and what food it pairs with, shown as a coloured dot: blue (sparkling), gold (whites), pink (rosé), orange (skin-contact), red (reds), purple (sweet & fortified), brown (dry / oxidative). You can filter any list by style when you're in the mood for a particular kind of wine.

What is the "List price" / "With tax + tip" toggle?

List price is the price printed on the menu. With tax + tip adds the local tax and tip (configurable in Settings → Pricing) so you can compare the true out-of-pocket cost against retail. The small print under the toggle shows the rates being applied.

How do I re-analyse with different settings?

Open Parameters on the Results screen. Adjust the scoring weights and the decant time and the scores update live; tap Re-analyse to save them. Re-analyse is pure recalculation — it's free and uses no analysis slot (it doesn't re-research the wines). If you've changed the dish, Re-analyse also runs the food pairing — and only a brand-new dish costs anything, since pairings are cached.

What does a wine card show, and what is behind it?

Every card carries the same strip: price, the markup vs retail, the critic quality score (or "not rated"), when to drink it — Ready, Near peak, Young, Hold or Past peak, with the decant it needs — and, once you set a dish, the food fit. Tap any number to open the wine at that detail.

The wine view opens with the same strip, then reads the way a sommelier talks. First the words: Henri's Take, the tasting note, the food pairing for your dish (if set), and "About this wine" — what the cuvée is and how it's made, the producer, the appellation, the vintage's character that year. Then the numbers: price with tax and tip, the market price and its confidence, the markup vs retail; when to drink it, with the window and decant; the critic scores behind the quality figure, with look-up links (Wine-Searcher, CellarTracker, Vivino). Then where else the wine has been seen, and at what price.

How accurate are Henri's scores and prices?

Henri's scores, market prices, value calls, drinking windows, and tasting and pairing notes are AI-generated estimates for general information only — not professional, financial, or purchasing advice. Wine parsing and pricing can be imperfect: a price may be out of date, a wine mis-identified, or a vintage off. Market prices come from a live data feed where available, and are clearly tagged as an AI estimate when they don't; please verify anything that matters (for example on Wine-Searcher) before you buy. Henri helps you decide — it doesn't decide for you, and we don't guarantee any result. Always drink responsibly and within the law.

Food Pairing

How do I get pairings for my meal?

Open Parameters on the Results screen and type what you're eating in the dish field (e.g. "ribeye with peppercorn sauce" or "grilled salmon, dill"), then tap Re-analyse. Every wine then gets a food-fit rating and Henri's Picks adds a Best Food Match.

You can enter up to four dishes ("table mode") — useful when you're ordering for a table — and each wine is rated against all of them with a composite "best for the table" score. Describe the whole dish — sauce and sides included — for the best match.

What do the food-fit ratings mean?

Once you've set a dish, each wine is rated against it: Excellent (a classic, elevating match), Good (complements the dish well), Neutral (won't hurt or help), or Clashes (works against the dish). The rating is the Food Fit cell on every card; tap it for the reasoning.

What does "Hide Clashing Wines" do?

This toggle drops any wine rated "Clashes" with your dish from the ranked tabs, so you only see bottles that work with your meal. It appears next to the filter toggles at the top of the Results screen.

Henri's Picks never needs it — that tab is already curated, and any pick that doesn't pair well with your dish shows that clearly on the card itself.

Tasting Journal

What is the Tasting Journal?

A private log of every wine you've tried with Henri. From any wine card — on the Picks tab, the Ranked tab, in a wine list, or from a Find Specific Wine result — tap "I had this" to log the bottle along with the dish you paired it with, a quick rating, and any tasting notes you want to keep. Over time you build a record of what you've drunk, and Henri uses it to learn what you like.

How do I log a wine I've tried?

Tap "I had this" on any wine card. A sheet opens where you can pick a rating (didn't love it, liked it, or loved it), confirm or edit the dish you paired it with, and add a free-text note. Save and the entry lands in your Tasting Journal (Settings → Tasting Journal).

What is my Taste Profile?

A short, editable summary of what you tend to enjoy — written by you in plain language (e.g. "Old-world reds, low alcohol, savoury — not into oaky chardonnay"). Henri uses it alongside your logged wines to personalize what surfaces on the Picks tab. You can update it any time from Settings → Taste Profile. Henri also shows you the aggregated patterns it's learned from your tastings — country and style breakdowns, your favourite producers, and the threads across the wines you've disliked.

When does Henri start personalizing my Picks?

Personalization unlocks as soon as you save a Taste Profile in plain language, or once you've logged 20 wines — whichever comes first. Until then the Picks tab uses the same logic for everyone. Once unlocked, a "Matches your taste" pick joins Henri's Picks when there's a strong match on the list, and individual wines in the Ranked tab pick up a small chip when they're a good fit for you.

How do I edit or delete a logged wine?

Open Settings → Tasting Journal. Tap any entry to edit the rating, dish, or note. Swipe an entry left to delete it. Deletions are permanent and remove the entry from the patterns Henri uses to personalize your Picks.

Wine List Statuses

What do On-Site, Active, Published, and Archive mean?

On-Site — the most recent photo scan of the physical menu, representing what's actually in the restaurant right now. Active — the primary digital list (URL, PDF, or manual) when no On-Site photo is present. Published — a digital list that exists alongside an On-Site photo scan, acting as a formatted reference copy. Archive — any older list kept for historical comparison but no longer considered current.

When does a digital list become Published automatically?

If you upload a digital list (URL, PDF, or text) for a restaurant that already has a recent On-Site photo scan (within 30 days), the digital list is automatically saved as Published. We treat the photo as the ground truth for what's on the menu, and the digital copy as the clean reference version alongside it.

What happens when I upload a new digital list and the photo is older?

If the existing On-Site scan is 31–60 days old, you'll be asked whether to save the digital as Published (keeping the photo as On-Site) or make it Active. If the photo is over 60 days old, the default flips — making the digital Active is recommended since the photo may be stale.

What happens to old lists when a new one is uploaded?

Old digital lists are automatically archived when a newer digital upload arrives. Photo scans are never archived automatically — they stay as On-Site until you manually remove or replace them. Only one active digital list exists per restaurant at any time.

Can I merge two lists for the same restaurant?

Yes. If a restaurant has multiple wine lists, a Merge option appears in the list menu. Merging combines all wines into a single list and archives the others.

What is list versioning and what does the ↕ Changes button show?

When you re-upload a wine list for the same restaurant — for example, you scan the menu a second time a month later — Henri compares the new list against the existing one. If anything has changed (wines added, removed, or repriced), the ↕ Changes button appears, opening a summary of exactly what's different. You can choose to replace the old list, keep both as separate versions, or merge them.

What does the stale-list warning mean?

A restaurant's wine list earns a stale warning once it's older than 14 days. Between 14 and 90 days you'll see a yellow advisory; past 90 days the warning turns red — restaurant menus can change significantly over that period. You can still analyse a stale list, but it's worth re-uploading the current menu first if accuracy matters (e.g. before a reservation).

Background Mode & Notifications

What are the banners I see on the Home screen?

When a wine list import or analysis is running, a banner appears on the Home screen showing live progress — restaurant name, wine count, elapsed time. Tap it to jump back into the running task. The banner persists across screens, so you can navigate away (Settings, Compare, anywhere) and your import keeps running in the background. The banner disappears once the task completes or you dismiss it.

Why does the tab title sometimes show a ✓?

When an import or analysis finishes while you're on another browser tab, Henri changes the tab title to "✓ [restaurant name] ready" and adds a green dot to the favicon so you'll notice when scanning your tabs. As soon as you focus the tab, the indicator clears automatically. Web only — native iOS/Android handle this via system notifications.

Scores & Analysis

What do the three scores mean?

Value — how fairly the wine is priced versus what you'd pay in a shop. Quality — based on professional critic scores and community ratings. Readiness — how well the wine is drinking right now based on its age and expected drinking window.

What is "markup"?

Markup is how much more a restaurant charges compared to the retail price. A 1× markup means you pay the same as in a shop; 3× means three times the shop price. A lower markup means better value for money.

What is a drinking window and how does it affect the score?

A drinking window is the range of years during which a wine is expected to be at or near its peak. Henri considers where each wine sits relative to that window — before, during, or after peak — and scores Readiness accordingly. A wine at its peak scores highest. Wines well before or well past their window score lower, though tannic wines tend to hold and improve longer than lighter-bodied ones.

What does the "insufficient decant time" warning mean?

This warning appears when a wine is several years before its drinking window opens and has a particularly tannic structure. Even with extended decanting, such bottles may taste closed or astringent. It's a caution, not a disqualifier — the wine still receives a Readiness score — but you're being warned it may not show well tonight.

How is decant time used?

Decant time is how long a wine benefits from being poured and exposed to air before drinking. Henri estimates this based on the wine's tannin structure and how far along it is in its aging journey — a light, ready-to-drink wine may need no decanting, while a young, heavily tannic wine may benefit from two to three hours.

The Parameters panel includes a decant slider where you set how much time you actually have (30 minutes by default — a sensible assumption for ordering at the table), and the Readiness score updates live to reflect what the wine can deliver in that window.

How do score weights work?

On the scoring screen (Parameters) you choose how much Value, Quality, and Readiness each contribute. Pick a preset — Balanced (40·40·20), Value-focused (70·20·10) or Quality-focused (20·60·20) — or choose Custom to set the three percentages yourself (they must total 100). The preset only shifts the emphasis; every wine is still scored on all three.

How are critic scores weighted?

Henri blends the published critic scores into the Quality part of the H Score. They're applied with a single, consistent calibration for every wine and user — no per-critic tuning — so scores stay comparable across the board. Henri tracks 13 critics: Wine Advocate, Burghound, Vinous, Decanter, Jancis Robinson, Wine Spectator, Jasper Morris, James Suckling, Wine Enthusiast, Jeb Dunnuck, Jane Anson, Tim Atkin, and La Revue du Vin de France.

Where do the prices come from?

Henri looks up each wine in Wine Labs, a live fine-wine market data feed, and shows an aggregated retail price across all current retailer offers (an outlier-trimmed average — more robust than a raw median). The number next to the price (e.g. "Market price, 18 retailers") tells you how many retailer offers backed the calculation — more retailers means a more trustworthy number. For wines Wine Labs doesn't cover, Henri falls back to an AI estimate based on general wine-market knowledge — those are tagged visibly so you know to verify on Wine-Searcher before ordering.

What does the "AI estimate" badge mean?

When a wine isn't in the market data feed (typically natural-wine micro-producers, obscure imports, or very recent releases), Henri estimates the price and critic scores from AI knowledge. The badge surfaces those cases so you can sanity-check them before ordering. An estimated price never leads Best Value, and on the Ranked tab those wines sit behind Hide until you include them. For widely-traded wines you'll see no badge — the data is from the live market.

How are critic scores sourced?

For each wine, Henri pulls real published critic scores matched to the exact vintage on the wine list, normalizes them given some critics score tougher than others, and blends them into a single quality score. You see that aggregate plus each contributing critic with their own published score. If a wine has no published scores for its vintage, it simply has no critic score. Drinking windows, tasting notes, and tier classifications still come from Henri for every wine, regardless of critic coverage.

Why do some wines list more critics than others?

Coverage varies by both the wine and the critic. Widely-traded wines from established producers usually get reviewed by several critics; small-production, off-the-beaten-path, or very recently released wines may be covered by only one or two — or none at all. Critics also differ in scope: some review broadly across regions, others focus on narrower specialties, so the mix of names you see under any given wine reflects who happened to publish on it. When a wine has no matching critic scores for its vintage, Henri simply omits the critic input — we don't make up ratings.

What is the Markup Score Grid?

The grid defines how a markup multiple translates into a value score — a fixed scale that's the same for everyone. The anchors: 1.0× = 100, 1.5× = 90, 2.0× = 80, 2.5× = 70, 3.0× = 60 ("fair" restaurant pricing), 4.0× = 10, and 5.0× and above = 0. Scores between anchors are linearly interpolated.

Why does the effective price differ from the menu price?

In some markets, menu prices are shown before tax or service. Henri applies local tax and tip conventions (configurable in Settings → Pricing) to calculate the real out-of-pocket cost when comparing against retail. You can turn this off or override the rates at any time.

Searching, Filtering & Compare

When should I use Find Best Restaurant vs Find Specific Wine?

Use Discover → Find Best Restaurant when you want good wines in a city but don't know what to drink yet — filter and rank by Selection, Markup, Quality, or Name. Use Discover → Find Specific Wine when you already have a bottle in mind: see which restaurants carry it and at what price (menu or all-in), with its critic and community scores and market price. It also covers wines that aren't on any tracked list — type a producer + name and still get scores, market price, and drinking window (results show how many extra matches aren't on a tracked list). You can sort by recency, price, markup, quality, or name. To revisit your own past analyses, use My Analyses → By Restaurant.

What happens when I open a wine Henri hasn't researched?

Henri reads up on it on the spot: the tasting note, drinking window and decant time appear a few seconds after you open the wine, at no cost to you. Market price and critic scores are a separate lookup — tap "Look up price & critics" (or "Research this wine" if Henri has nothing yet) and they fill in too. Neither counts against your monthly wines any more; only analyses and imports do. When a wine isn't in our data, Henri falls back to an AI estimate, clearly marked as such.

How do I search across all restaurants?

Use the Discover tab to search by wine name, producer, region, or varietal across every restaurant in the database. Results show which restaurants carry the wine and at what price.

What is the Discover tab?

Discover lets you find the best wines across all restaurants in a city or region without knowing what you're looking for. Filter by wine type, region, price range, vintage, and bottle size — Henri surfaces the highest-scoring bottles across every list available.

How do I filter analysis results?

Region, varietal, type, price and the rest are set before the analysis, in the Analyse sheet. On the Results screen you narrow what was analysed: search by producer or wine, open Parameters to restrict by vintage or wine style, and open Hide to drop unrated or estimated-price wines, low-confidence prices, or wines that clash with your dish.

How do I find wines available by the glass?

On the Wine List screen, use the "By the Glass" filter to show only wines with a glass price. The analysis results also show glass prices where available.

Your Account

How do I change my password?

Settings → General → Change Password. You'll need your current password to set a new one.

How do I sign out of all my other devices?

Settings → General → Sessions → "Sign Out All Other Devices". This invalidates all other active sessions immediately.

What if I forget my password?

Tap "Forgot password?" on the sign-in screen and enter your email address. If an account exists for that email, you'll receive a reset code.

How do I delete my account?

Settings → General → Delete My Account. You'll be asked to re-enter your password to confirm. Deletion is permanent and removes all your personal data — account, tasting journal, saved filter presets, taste profile. Wine lists you shared with other users are detached from your account but stay available to them.


Privacy

For details on what data Henri collects, how it is used, and your choices, see the Privacy Policy. For privacy-specific questions write to support@henri.wine.